RETURN POLICIES AND WARRANTY INFORMATION

THESE RETURN POLICIES ARE OUR GENERAL GUIDELINES FOR RETURNS AND PROBLEMS. WE CHARGE RESTOCKING CHARGES MAINLY TO COVER OUR ACTUAL COSTS INCURRED. WE ARE NOT IN BUSINESS TO MAKE MONEY ON THINGS THAT NEED TO BE RETURNED. WE WANT YOU TO COME BACK TO US WHEN YOU NEED OUR PRODUCTS. WE WILL TRY TO WORK WITH YOU IN ANY WAY WE CAN. IF YOU ORDERED SOME #3 SIZE NUMBER STAMPS AND HAVE TO RETURN THEM (THEY ARE TOO BIG) BUT YOU WANT TO ORDER THEM IN A SMALLER SIZE, WE WILL DO OUR BEST TO MINIMIZE THE EXTRA RESTOCKING FEES ON THE ORIGINAL RETURNS. WE WANT TO SELL YOU MORE PRODUCTS IN THE FUTURE, NOT MAKE A LIVING ON THE PRODUCTS THAT YOU GOT AND DIDN'T OR COULDN'T USE
ALL CUSTOM HANDSTAMPS, SELF INKING STAMPS AND PRE INKED STAMPS ARE GUARANTEED TO BE FREE FROM MANUFACTURE DEFECTS AND TO BE SPELLED RIGHT AND SET UP ACCORDING TO YOUR ORDER INSTRUCTIONS. ANY DEFECTS OR SPELLING ERRORS ON OUR PART SHOULD BE REPORTED WITHIN 30 DAYS OF ORDER SHIPMENT. WE WILL REPLACE ANY STAMPS THAT WE HAVE MISSPELLED. WE MAY REQUIRE ANY DEFECTIVE STAMP TO BE RETURNED FOR INSPECTION. WE ARE NOT RESPONSIBLE FOR CUSTOMER MISUSE, ABUSE, USE OF WRONG INK, OR SPELLING ERRORS..WE ASK THAT STAMPS WE SEND A REPLACEMENT FOR HAVE THE ORIGINAL BAD OR WRONG STAMP BE RETURNED TO US, USING THE CHEAPEST METHOD, BUT WE WILL NOT HOLD UP SENDING THE REPLACEMENT OUT IN A TIMELY MANNER
SELF INKING DATERS SELF INKING STAMPS AND STANDARD NUMBERING MACHINES ARE WARRANTED AGAINST BREAKAGE, UNDER NORMAL CONDITIONS. WE MAY REQUIRE ANY BROKEN OR MALFUNCTIONING STAMP TO BE RETURNED FOR INSPECTION. WE ARE NOT RESPONSIBLE FOR CUSTOMER MISUSE, ABUSE, USE OF WRONG INK OR BREAKAGE DUE TO DROPPING.OR OTHER DAMAGE THAT WOULD NOT BE DUE TO NORMAL USE AND WEAR. THIS WARRANTY IS FOR A PERIOD OF 1 YEAR. SOME PRODUCTS HAVE A LONGER WARRANTY PERIOD GIVEN BY THEIR RESPECTIVE MANUFACTURER.
STOCK ITEMS - PADS, STOCK TITLE STAMPS, STAMP RACKS AND OTHER ACCESSORIES, THAT ARE IN ORIGINAL NEW UNUSED CONDITION ARE SUBJECT TO A 15% RE-STOCKING CHARGE. AT NO TIME IS THE SHIPPING OR HANDLING CHARGES REFUNDABLE. YOU WILL BE CREDITED THE ORIGINAL PRICE OF THE RETURNED MERCHANDISE LESS 15%. YOU WILL NOT BE CREDITED SHIPPING AND HANDLING. (example: Original Product cost 20.00 and shipping was 3.95 = 23.95 Total. Customer returns product and receives a credit of 20.00 minus the 15% - 3.00 = 17.00. That is the cost of the original returned product, less the 15%. The 3.95 shipping was not refundable.
SPECIALTY ITEMS, SPECIAL ORDER ITEMS, CHANGEABLE BAND & LETTER STAMPS CAN BE RETURNED WITHIN 7 DAYS AFTER RECEIPT. IF AN ERROR WAS MADE BY US IN THE ASSEMBLY OR PRODUCT SET-UP WE WILL REPAIR OR REPLACE AND SHIP THE PRODUCT AT NO EXPENSE TO YOU. IF THE YOU HAVE ORDERED THESE PRODUCTS IN ERROR, OR THE JUST AREN'T WHAT YOU REALLY NEEDED, WE WILL ACCEPT THESE BACK AS LONG AS THEY ARE AS NEW OR JUST SHOW SLIGHT USE FOR TESTING. THESE ITEMS ARE ALL HAND DONE OR ASSEMBLED AND THERE IS A 25% RE-STOCKING CHARGE. YOU WILL NOT BE CREDITED SHIPPING AND HANDLING. (example: Original Product cost 20.00 and shipping was 3.95 = 23.95 Total. Customer returns product and receives a credit of 20.00 minus the 25% - 5.00 = 15.00. That is the cost of the original returned product, less the 25%. The 3.95 shipping was not refundable.
PLEASE NOTE THAT
IF A BAND DATE OR NUMBERER IS RETURNED IN A USED INKY STATE, IT WILL ONLY BE CREDITED AT SALVAGE VALUE AND THE CUSTOMER WILL BE NOTIFIED OF THIS SITUATION BEFORE WE DO ANYTHING WITH IT.
AT NO TIME IS A STAMP THAT WAS SPECIAL MADE OR HAS CUSTOM BANDS RETURNABLE
CUSTOM HOLE PUNCHES, SPECIAL MADE NUMBERING MACHINES, STEEL STAMPS AND OTHER CUSTOM SPECIAL MADE PRODUCTS ARE NOT RETURNABLE UNLESS THERE IS A MANUFACTURING DEFECT IN WHICH CASE WE WILL DO OUR UTMOST TO HAVE THE PRODUCT REPAIRED OR REPLACED AS NECESSARY, TO INSURE THAT THE PRODUCT WORKS AS ADVERTISED. OTHER THAN DOING THAT, THERE ARE NO CREDITS ISSUED IN THIS CATEGORY OF PRODUCTS. AT NO TIME IS SHIPPING AND HANDLING REFUNDABLE.
INKS, USED STAMP PADS, AND OTHER EXPENDABLES - AT NO TIME DO WE GIVE CREDIT IF YOU RETURN A USED STAMP PAD THAT HAS BEEN INKED BY YOU
.
OPEN BOTTLES OF INK ARE NOT RETURNABLE
4 OUNCE OR SMALLER BOTTLES ARE
NOT RETURNABLE AND ARE CONSIDERED, "TEST SIZES" . THIS IS THE MINIMUM AVAILABLE SIZE THAT CAN BE BOUGHT FOR TESTING PURPOSES
UNOPENED BOTTLES OF INK MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT OF SHIPMENT FOR CREDIT OF ORIGINAL PURCHASE PRICE, LESS A 30% RESTOCKING
CHARGE. AT NO TIME IS SHIPPING AND HANDLING REFUNDABLE.
WE HIGHLY RECOMMEND THAT YOU DO NOT BUY LARGE QUANTITIES OF AN INK UNTIL YOU ARE SURE THAT A SPECIFIC INK MEETS YOUR REQUIREMENTS.

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Date Last Modified: 03/15/16

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